Shipping Policy

At SajiraCart, we understand that getting your order delivered safely and on time is an important part of a good shopping experience. We work with our delivery partners to process and deliver your orders as quickly and safely as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through the SajiraCart website.

1. Order Processing

Once you place an order successfully, we begin processing it as soon as possible.

Most orders are processed and prepared for dispatch within 3 to 7 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may take longer during:

  • Major sales and promotional periods

  • Festivals and public holidays

  • High-order-volume periods

  • Unexpected operational or courier delays

We appreciate your patience during such periods.

2. Shipping and Delivery Time

After your order has been dispatched, the delivery time will depend on your delivery location and the courier service being used.

The estimated delivery time will generally be communicated during checkout, in your order confirmation, or through the shipping information provided after dispatch.

Delivery estimates are approximate and may vary due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The shipping cost may depend on factors such as:

  • Delivery location

  • Order size or weight

  • Shipping method

  • Promotional offers

If free shipping is available for a particular product or order, the applicable terms will be displayed on the website.

4. Delivery Areas

SajiraCart aims to deliver orders to locations supported by our available delivery partners.

Delivery availability may vary depending on the product and destination.

If your location cannot be serviced, we may contact you regarding the order and provide the available options.

5. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.

6. Delivery Delays

We do our best to deliver orders within the estimated timeframe, but occasional delays can happen.

Delays may be caused by:

  • Weather conditions

  • Public holidays

  • High delivery volumes

  • Transportation problems

  • Courier-related issues

  • Incorrect or incomplete delivery information

  • Local restrictions

  • Unexpected events or circumstances beyond our control

If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.

7. Incorrect or Incomplete Delivery Address

Please carefully check your delivery address before placing your order.

SajiraCart may not be responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to update the address if the order has not yet been processed or shipped.

Once an order has been dispatched, changing the delivery address may not be possible.

8. Failed Delivery Attempts

Our delivery partner may make one or more attempts to deliver your order.

If delivery fails because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the courier cannot reach the destination, the parcel may be returned to the sender.

If the parcel is returned to SajiraCart, additional shipping charges may apply if a second delivery is requested.

9. Damaged Packages

If your package appears seriously damaged, opened, or tampered with when it is delivered, please take clear photographs or record a video before opening it, where possible.

If the product inside is damaged, please contact SajiraCart as soon as possible and provide clear photographs and/or video showing the package and the product.

Please refer to our Return & Refund Policy for information about damaged or defective products.

10. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us within 7 days of delivery.

To help us investigate the issue, we may ask you to provide:

  • Your order number

  • Clear photographs of the package

  • Clear photographs of the product received

  • An unedited video showing the package and its contents, where required

Any replacement or refund will be subject to verification and approval according to our Return & Refund Policy.

11. Unclaimed or Refused Packages

If you refuse delivery or fail to accept a package without contacting SajiraCart, the parcel may be returned to us.

In such cases, any applicable return shipping, handling, or re-delivery charges may be deducted from a refund or may need to be paid before the order can be shipped again.

12. Delivery to the Wrong Address

Once a package has been delivered to the address provided by the customer at checkout, SajiraCart may not be responsible for loss resulting from an incorrect address supplied by the customer.

Please make sure your name, phone number, house or building number, street, postal code, and other delivery details are correct before completing your order.

13. International Shipping

If SajiraCart offers international shipping, delivery times, shipping charges, customs requirements, taxes, duties, and other fees may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

International orders may also experience additional delays due to customs clearance.

14. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to make changes to the delivery address, products, or shipping method.

If you need to make a change, please contact us as soon as possible before the order is dispatched.

15. Delivery Confirmation

An order may be considered delivered when the courier's tracking system confirms delivery to the address provided with the order.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can assist you with the available tracking and delivery information.

16. Shipping Partners

SajiraCart may use different courier and logistics partners depending on the delivery location, product, availability, and shipping requirements.

The courier used for your order may vary from one order to another.

17. Contact Us About Shipping

If you have questions about your order or need help with a delivery, please contact our customer support team.

SajiraCart

Customer Support Email: sajiracollection@gmail.com

WhatsApp / Phone: 9011217855

Website: https://sajiracart.myshopify.com

When contacting us about an order, please keep your order number ready so that we can assist you more quickly.

Thank you for choosing SajiraCart. We appreciate your trust and will always do our best to make sure your order reaches you safely and smoothly.